+8617350837383 [email protected]
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Get in Touch

Our team is ready to assist you with product inquiries, technical support, and custom automation solutions. We're here to help you succeed.

General Inquiries

Have questions about our products or services? Contact our general support team.

+8617350837383
[email protected]
Business Hours

Mon-Fri: 8:00 AM - 6:00 PM EST

Sat: 9:00 AM - 1:00 PM EST

Sales Department

Get pricing, quotes, and product recommendations from our sales experts.

+8617350837383
[email protected]
Sales Hours

Mon-Fri: 8:00 AM - 6:00 PM EST

Extended hours available

Technical Support

Need help with product selection, installation, or troubleshooting?

+8617350837383
[email protected]
Support Hours

Mon-Fri: 8:00 AM - 8:00 PM EST

24/7 emergency support available

Emergency Support

Critical system failure or urgent technical issues requiring immediate assistance.

+8617350837383
[email protected]
Available

24 Hours / 7 Days

For critical issues only

Send Us a Message

Fill out the form below and our team will get back to you within 24 hours. For urgent matters, please call us directly.

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Frequently Asked Questions

We typically respond to all inquiries within 24 hours during business days. For urgent matters, please use our emergency support line. Sales inquiries are usually answered within 2-4 hours during business hours.

Yes, we offer on-site technical support for our products. Our certified engineers can visit your facility for installation, troubleshooting, and training. Please contact our technical support department to schedule an on-site visit.

You can request a quote by:
  1. Using the quote form on our website
  2. Emailing your requirements to [email protected]
  3. Calling our sales department directly
  4. Adding products to your online quote cart
Please include product codes, quantities, and any special requirements.

We offer a 30-day return policy for unused products in original packaging. Special order items and custom products may have different return conditions. Please contact our sales department for specific return authorization and instructions.

Yes, we offer comprehensive product training for all our automation products. Training can be conducted:
  • On-site at your facility
  • At our training center
  • Via remote video conference
  • Through self-paced online courses
Contact our technical support team to discuss your training needs.

We offer multiple shipping options:
  • Standard Shipping: 3-5 business days (free on orders over $5,000)
  • Expedited Shipping: 2-3 business days
  • Next Day Air: 1 business day
  • International Shipping: Available worldwide
Exact shipping costs depend on order size, weight, and destination. You'll see shipping options during checkout.