Add: Hongyun Building, Hubin East Road, Xiamen, Fujian Province, China
Our services
We are specialized in providing industrial automation parts with a one-year warranty. Our industrial automation parts are sold all over the world
We can provide equipment and spare parts from different countries and manufacturers, solve your worries or quality problems in many places, and have a great price advantage.
Welcome to call for more product details.
Product Guarantee & Warranty
Warranty Coverage
2-Year Full Warranty - Comprehensive coverage for manufacturing defects
Extended Warranty Options - Available for up to 5 years
On-Site Service - Factory-trained technicians available
Replacement Service - Advance replacement within 48 hours
Lifetime Technical Support - Free technical assistance
Quality Assurance
100% Factory Tested - Each unit undergoes rigorous testing
ISO 9001 Certified - Quality management system certification
RoHS Compliant - Meets environmental standards
CE, UL, cULus Certified - International safety certifications
Traceability - Full product traceability from manufacturing
Return & Exchange Policy
30-Day Return Policy - Full refund for unused products
No Restocking Fees - For returns within policy period
Free Return Shipping - On defective products
Cross-Shipment Available - Minimize downtime
RMA Process - Simple online return authorization
Customer Rights & Support
Price Protection - 30-day price match guarantee
Stock Guarantee - Reserved inventory for repeat customers
Technical Training - Free product training sessions
Application Support - Engineering assistance for integration
End-of-Life Support - Continued support for discontinued products
Warranty Terms & Conditions
What's Covered:
Manufacturing defects in materials and workmanship
Component failures under normal operating conditions
Firmware/software issues (updates provided)
Documentation errors and omissions
Warranty Exclusions:
Improper installation or operation
Unauthorized modifications or repairs
Damage from accidents, misuse, or neglect
Normal wear and tear
Important Notes:
All warranty claims require proof of purchase
Original packaging must be retained for returns
Custom configured products may have different return policies
International orders may have additional shipping considerations
Technical Documentation
Check out Epro PR9376/010-011 latest technical documentation.
